Company Selling Picture Frames 30 Years Retail Stores Major Department Store Purchased 400 Q30717395

Your company has been selling picture frames for over 30 yearsto retail stores. A major department store purchased 400 to be soldin stores in its New York and Pennsylvania stores. The receivingmanager at its warehouse reported that the glass in every framereceived was cracked. Ten other large orders were shipped the sameday. You instruct customer service to follow up on the otherorders. Unfortunately, they report that these, too, arrivedbroken.
In a meeting with the vice president of operations, he promised youhe would resolve the internal problem of determining if thebreakage was a production error, a shipping problem, or some othersource.
Your job is to respond and resolve the orders that arrived withcracked glass. How would you handle your response to customers?What would you say?