HCA 615 Week 3 Embracing Missions Case Study
HCA 615 Week 3 Embracing Missions Case Study
Embracing Missions Case Study
Attitudes and behaviors of health workers have a direct impact in predicting the level of satisfaction of these staff towards influencing the well-being of patients. Nurses and other care providers have a duty to protect patients but their biases especially towards those living in poverty, have profound implications on the experiences for those they serve (Haskins et al., 2014). Poor attitudes of care providers result in poor patient care. While lack of management support may contribute to negative attitude perception, there are a host of inherent factors including a misguided mindset among health worker which can hamper the provision of quality care (Wittenauer et al., 2015). The subsequent article provides a discussion based on the experiences among employees of Oakridge University Hospital. The structure is based on a response of questions raised about the negative employee mindset towards the economically disadvantaged patients seeking care at the facility.
The mindset held by Bruce and Sherry can yield a negative ramification to the patient population seeking care at the facility. Given that most of these patients rely on the support of third party-payers, they should as well be treated with dignity. However, against the backdrop of structural factors attributed to poverty, Bruce and Sherry view the circumstances of patients as elements of personal deficiencies (Fortenberry, 2010). In other words, according to the duo, these patients should not receive the benefits related to aesthetic experiences. This is based on the premise that they do not deserve such services due to their low economic status and being that they do not contribute directly to the institution. With this mindset, the employees do not bestow dignity and respect to the patient fraternity at the Oakridge University Hospital (Haskins et al., 2014). Based on personal thought, such a negative employee mindset can result in tangible patient harm as it affects how the staff provides services to patients and in overall, compromise the quality of outcomes. Guided by this argument, Sherry should not be allowed to provide services to the facility since her responsibilities have a direct impact on patient care.
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As a supervisor of Sherry, receiving such information from Elizabeth would make one question the personal integrity of the care provider. This would bring the matter with Sherry to assess if she swore the oath on patient safety and ask her whether she demonstrates loyalty to such a declaration (Fortenberry, 2010). The information shared by Sherry affirms her discontent with the patient population seeking care at the facility. This means that she has no passion for providing services to this patient pool and therefore her score will be low on an aspect related to attitude. As a supervisor, her scores will be dismal to warrant her completion of the clinical practicum. This will mean that she will not pass the marks for placement meaning that she will have to redo the practicum but this time in a different clinical setting (Wittenauer et al., 2015). Based on this approach, it is anticipated that Sherry will learn the need to respect and value patients despite their economic or disease status.
Negative perspectives among health workers stem from cultural permissiveness at the Oakridge University Hospital. The aspect implies that employees observe their practices from the top management. As from the context of argument from Elizabeth, it is apparent that the staff lack clear guidance on the prominence of patient care (Haskins et al., 2014). Besides, the negative sentiments of Sherry and Bruce could emanate from a poor relationship with the top management. Based on these premises, one may consider providing continuous education to sensitize the staff on the aspect of patient care including the need to value the dignity of these clients (Fortenberry, 2010). In other words, health workers should be informed that their primary role in the health facility remains to be the provision of care to patients to motivate their conduct towards this goal. However, the management should take a keen interest in responding to the concerns of staff related to challenges encountered. The complaints should be addressed promptly since they may contribute to negative resentment from these employees.
From the encounter, it means that the executive shared the same thought with Sherry and Bruce about the negative mindset towards underprivileged patients. The executive also has a biased perception towards the economic status of the patients implying that the management at the hospital emphasized on monetary gains (Haskins et al., 2014). The issue raised by Elizabeth could have concerned the executive to address the negative perception but as per the response, the executive could be among the stakeholders championing for the patient bias based on class status (Wittenauer et al., 2015). The executive does not emulate servant leadership in demonstrating her respect and value to the poor patients which the followers such as Sherry and Bruce might have borrowed.
The marketing manager’s perspective would be more intense than that of Elizabeth. This is premised on the argument that marketers give prominence and value to the satisfaction of the clients (Fortenberry, 2010). In this context, patients are considered the most important stakeholders being that the payment to services provided to them sustains the daily operation of the facility. As such, the health workers should develop the zeal and the passion to address the patient population regardless of their status (Haskins et al., 2014). Unlike Elizabeth, the marketing manager might recommend for the dismissal of Sherry and Bruce since the interest of the duo was vested on the economic status of the patients rather the need to serve them.
Fortenberry, J. L. (2010). Cases in health care marketing. Sudbury, MA: Jones & Bartlett Learning.
Haskins, J. L. M., Phakathi, S., Grant, M., & Horwood, C. M. (2014). Attitudes of nurses towards patient care at a rural district hospital in the KwaZulu-Natal province of South Africa. Africa Journal of Nursing and Midwifery, 16(1), 32-44. DOI: 10.25159/2520-5293/1485.
Wittenauer, J., Ludwick, R., Baughman, K., & Fishbein, R. (2015). Surveying the hidden attitudes of hospital nurses’ towards poverty. Journal of clinical nursing, 24(15-16), 2184-2191. DOI: 10.1111/jocn.12794.