Call Center Manager Wants Measure Customer Fulfillment Order Time Estimates Call Lengths 5 Q34901973

  1. A call center manager wants to measure customer fulfillmentorder time.  She estimates the call lengths to be 5.Minutes.  She collects 100 calls in her sample with 15calls to be over the five minutes.  There is oneopportunity for defect per call.
    1. What is the DPO? Show your work.
    2. What is the DPMO? Show your work.
    3. What is the Critical Customer requirement?
    4. Is call length a key indicator of the process, input to theprocess, or outcome?
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