Call Center Capacity Estimated Using Exponential Smoothing Alpha 02 Forecast January 80 Ca Q34499787

Call center capacity is estimated using exponential smoothing, with alpha-0.2. The forecast for January was 80% capacity, and actual usage was 84% capacity. a. Forecast percent capacity for February. (Round your final answer to 2 decimal places.) Forecast for February percent of capacity b. Given that actual February usage was 88 percent, forecast percent capacity for March. (Round your answer to 2 decimal places.) Forecast for March percent of capacity Show transcribed image text