Business Owner Local Cleaning Service Thinking Implementing Knowledge Management System Cl Q30557630

You are the business owner of a local cleaning service, and youhave been thinking about implementing a knowledge management systemfor your cleaning technicians, especially for those whotroubleshoot and solve cleaning problems, such as removing certaincarpet and water stains, addressing mold, and selecting the propertools and products to use for other types of cleaning issues. Youare thinking about this because there are times when some of yourcleaning technicians know how to properly clean carpets and othersdo not. Providing a central knowledge repository could help sharecleaning knowledge among your cleaning technicians. After you choseyour scenario (A or B), compose a paper that addresses the elementslisted below. Explain the role of knowledge management systems.Explain what is meant by expert systems. Explain what is meant bycontent management systems. Discuss how the business in theselected scenario could benefit from an expert system and a contentmanagement system, and provide two examples for each type ofsystem. Discuss how the business in the selected scenario couldbenefit from business intelligence, and provide two examples ofthese benefits. Discuss how the business in the selected scenariocan use social media to not only obtain information and knowledgebut to share it as well, and provide two examples of how thebusiness might use social media information systems. Your papermust be at least two pages in length (not counting the title andreference pages), and you must also use at least two scholarlysources, one of which must come from the CSU Online Library. Anyinformation from a source must be cited and referenced in APAformat, and your paper must be formatted in accordance to APAguidelines.