Case 1 United Airlines Wrongdoing 2017 Two Security Officers United Airlines Forcibly Remo Q36204527

Case #1: United Airlines Wrongdoing In 2017, two securityofficers from United Airlines forcibly removed a passenger off anoverbooked United flight. A video footage of a bloodied passengerwent viral all over the internet showing a 69-year-old David Dao’shead smacking against an arm rest during the altercation withUnited securities. The video, taken by another passenger on board,showed Dao’s sweater hitching up to his chest to reveal his stomachand glasses askew as security dragged him flat down the aisle andoff the flight. Dao, who was traveling with his wife, refused toget off the plane to make room for crew members on the overbookedflight. Without showing any genuine sympathy toward the humiliatedpassenger, United CEO Oscar Munoz only said “this is an upsettingevent to all of us here at United”. Adding salt to the open wound,Munoz had called Dao “disruptive and belligerent” in a letter toemployees. Dao’s lawyer Thomas Demetrio who later settled withUnited for undisclosed amount of damage said “for a long time,United has bullied us. We need United to treat us with respect.”Following the settlement, United announced that it changed itsremoval policy and it will no longer ask law enforcement officersto remove customers from flights unless it is a matter of safetyand security. A second new guideline also was implemented whereUnited crew members seeking last minute seats would have to makeother arrangements instead of unseating passengers. See videohttps://www.youtube.com/watch?v=Dk2Y_VL5e7s Case Analysis: • Whatare the relevant facts in this case? • What are the ethical issues?• Who are the primary stakeholders in this case? • What was Unitedalternative solution? • Why Dao did not leave peacefully? • Did Daoviolated the Airline rules and regulations? • Could United resolvethe issue differently? • Was it unethical issue or badjudgment?