Week 4 Paper: Improving Patient Satisfaction
Description
Week 4 Paper: Improving Patient Satisfaction
Complete the Jones Bartlett Navigate 2 simulation scenario “Customer Satisfaction”. (See COMPLETED Attachment)
Customer Satisfaction Introduction: The Chief Executive Officer of Bright Road Health Care System wants to improve patient care survey results in the urgent care facilities within the Health Care System. The perceived quality of service is the lowest rated area on the survey. As a Change and Process Management consultant, you will work with the Director of Quality Improvement of the Health Care System to analyze the current structure, process, and outcomes of the urgent care facilities. Based on the information you gather; you will provide current quality improvement data and make a recommendation for improvements.
Characters:
1. James Melbourne, Director of Urgent Care Facilities
2. Thomas Rogers, Director of Quality Improvement
3. Jason Bartman, Nurse Administrator of Urgent Care Facilities
4. Charlie Moore, Director of Medical Records
5. Tanya Morales, Student’s Mentor
Complete the final assessment, which asks you to make improvements and recommendations to the CEO. This should be done in the form of an email.
Capture a screen image of your quiz score and paste it into your assignment as an appendix.
