The purpose of this assignment is to examine how publicly reported data influence internal quality improvement initiatives.
Identify a specific health care organization of your choice. Review its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and Hospital Acquired Infections (HAIs) reports.
In a 1,250-1,500-word paper, discuss your findings on the HCAHPS scores and HAIs for the health care organization you selected. Include the following in your paper:
Describe the health care organization you have selected.
Discuss the role of HCAHPS and HAIs in creating quality indicators and how they contribute to the quality improvement process.
- Discuss how the HCAHPS and HAIs data of your selected organization compare to national benchmarks.
- Discuss the role of consumer satisfaction in quality improvement.
- Describe the intent and outcomes of public reporting.
- Discuss what actions leadership could take at your selected organization based on the reported HCAHPS and HAIs data.